Refund policy

At Mustbuy.store, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. Please read our return policy carefully before placing an order.

1. Return Eligibility

We accept returns only for damaged or defective products.

• The product must be received in a damaged condition
• Return request must be made within 7 days of delivery
• Products that are used, altered, or not in original condition will not be accepted

2. Non-Returnable Cases

We do not accept returns in the following cases:

• Change of mind after delivery
• Wrong product ordered by customer
• Minor packaging damage that does not affect product use

3. Return Process

To initiate a return, please follow these steps:

• Contact us within 7 days of delivery
• Share order details and product images/videos showing the damage
• Our support team will verify and arrange return pickup if eligible

Contact Details:

📱 WhatsApp: 8732897445
📧 Email: contact@Mustbuy.store

4. Refund Process

Once the returned product is received and verified by the delivery agent:

• Refund will be processed within 1–2 business days
• The amount will be credited to the original payment method used during purchase

5. Important Notes

• Return requests without proof of damage may be rejected
• Mustbuy.store reserves the right to approve or decline return requests after inspection
• Refunds are only issued after successful return acceptance